# S00011 {#S00011}

## Error Code {#error_code .section}

S00011

## Error Message {#error_message .section}

`The message file for job [" + id + "] doesn't exist on disk. RefId: S00011`

## Probable Causes {#probable_causes .section}

When calling the `getJobStatusById` or `getJobMessage` function, this error may occur due to the following causes:

-   The file on the disk corresponding to this job does not exist;

-   The job may have been marked as deleted;

-   Insufficient disk space caused the write to fail.


## Solutions {#solutions .section}

-   Check whether the message file of the job with &lt;jobId&gt; exists in the *batchJobs* directory.

-   Check the remaining disk space.


**Parent topic:**[Error Code Reference](../../Troubleshooting/ErrorCode.md)

