# S12001 {#S12001}

## Error Code {#error_code .section}

S12001

## Error Message {#error_message .section}

`Cannot restore metalog because the checkpoint file is incomplete. Please contact technical support. RefId: S12001`

## Probable Causes {#probable_causes .section}

This error occurs when the restoration of meta logs fails due to the incomplete checkpoint file.

## Solutions {#solutions .section}

Contact DolphinDB technical support.

**Parent topic:**[Error Code Reference](../../Troubleshooting/ErrorCode.md)

